Yes, all instruments must have a Return Material Authorization (RMA) prior to shipment to Test Equipment Repair Corporation. Instruments received without RMA’s will be held in storage pending entry of service request details required to initiate RMA service scheduling.

Post-repair calibration options...

Post-repair calibration options offered by Test Equipment Repair Corporations are certain to meet your organizations quality system requirements. All calibration processes performed at our facilities are completed with NIST traceable standards, and include calibration certificates and labels identifying your instrument service details. Certificate samples are available on request.

Select one of the following three calibration certification reports.

1. Calibration – Sometimes referred to as “standard” or “commercial” calibration, this report includes the identification of your instrument, procedure used, calibration date, environmental conditions of the lab, and detailed data for all test equipment used to certify your instrument. This report also includes identification of any test points (and recorded values) found to be out-of-tolerance when the equipment was presented to the calibration laboratory.
2. Calibration With Test Data – This report option includes the features listed above, and adds all test readings recorded during the calibration process as part of the issued certificate.
3. Calibration With ISO 17025 Accredited Certificate – This report option includes the features of the above services, and is performed under the guidelines of the calibration laboratories A2LA accredited calibration program. All ISO 17025 accredited calibration services performed at our facilities include estimated measurement uncertainties reported for every measurement point.

Test Equipment Repair Corporation offers...

Test Equipment Repair Corporation offers a service credit program for clients who seek to recover asset investment value from their surplus test equipment assets. Assets accepted under this program include those in fully working condition, and also those in need of repair. Service credits may be used to offset repair, cosmetic refurbishment, or calibration service fees performed by Test Equipment Repair Corporation.

To prevent costly shipping damage and avoid delays in your scheduled repair process we recommend the following minimum measures be employed to protect your valuable test equipment assets prior to shipment.

• Use new materials - A new box (preferably double walled) is far more durable than a box that has been used previously. New protective filling (Instapak foam-in-place is best) is also far preferable to used materials that generally have lost a significant amount of their original protective value. We recommend electronic test equipment be placed inside a sealed plastic bag prior to packaging to provide protection against contamination from packaging materials or water that may be encountered in the transport process.
• Use the right size box for your instrument –To achieve maximum protection from the box and packaging materials, select a box size that allows 3 to 4 inches of protective filling to every instrument dimension (the box should therefore be 6 to 8 inches larger in every dimension than the instrument being shipped). Additional open space does not add protective value, and may weaken the overall strength of your package. Shipment of multiple items in one box is generally not recommended and is the cause of significant transit damage. Should you elect to ship multiple items in one box, please provide 3 to 4 inches of secure protective material barrier between all individual items and sides of box.
• Select the proper style and amount protective filling – Instapak foam-in-place is the best material for reliable cushioning, and it is available in a variety of foam densities to protect both light and heavy package contents. As an alternative, foam sheets, or bubble wrap packaging also offer reasonable to good protective qualities if employed correctly. All packaging materials used should provide a secure and stable 3 to 4 inch barrier around all external dimensions of the shipped item to prevent potential damage in transit. Note: Test Equipment Repair Corporation does not recommend the use of packaging peanuts, newspaper, shredded paper, or other minimally protective materials for the shipment of electronic test equipment.
• Seal your package securely – Use industry approved shipping tape (and carton staples for large / heavy shipments) to prevent package damage and potential loss of contents during the shipment process. Apply tape evenly across all box flaps and seams for maximum protection.
• Enclose a second Packing Slip or RMA – Attach a second copy of your packing slip or RMA to the instrument being shipped in case the outer slip becomes illegible during transport.
• Insure your shipment – Electronic test equipment is expensive, protect your asset investment by selecting insurance from your shipping carrier.

Note: Test Equipment Repair Corporation segregates and places on hold status all inbound equipment shipments received with apparent shipping damage pending notification to the shipper (shipping materials and test equipment are preserved). RMA equipment items will be released into the repair process at the request of the shipper, however all expenses associated with inbound shipping damage remain the responsibility of the shipper, and responsibility for initiation and administration of insurance claims remains with the shipper.

The equipment owner is responsible for all decisions regarding whether to insure shipments, and for determination of the shipping insurance value.

Test Equipment Repair Corporation typically delivers repair estimates for your approval within 5 business days of scheduled RMA equipment receipt. The complete repair process timeline is more difficult to predict, and may be impacted by delays in estimate approval, complexity of the repair, and required repair part lead times. Your current RMA repair status will be available for review in real-time via your on-line account management access.